Earthcare Environmental General Terms and Conditions
Earthcare Environmental (Earthcare) is a family owned and operated business that provides a professional cost-effective service designed to meet your needs. To help us maintain excellent customer service we have outlined below what you can expect from WGB and what we ask you to do in return so we can deliver that service.
Pre-paid Collection Service: Our regular service is sold as an ongoing service. To deliver a reliable ongoing service we will automatically invoice you in advance for your collections at the time we collect your last prepaid collection.
Collection Start Time: Our collections start from 7:00am on your collection day. We will send you an email reminder the weekend before your collection day so you will know when our truck will be coming. If we are ahead of schedule, we will come on-site and collect your product for you.
Collection dates: For a list of collection dates or to get our latest calendar please log in online. Collections are usually made on the day indicated but may be delayed due to circumstances beyond our control (e.g. Public holidays or weather events).
Public Holidays: Dates for collections may vary for collections scheduled during the week in which there is a public holiday in your area. Please check your email collection reminder as this will confirm the approximate collection day during these times.
Emergency Situations: If you require an emergency collection and we can assist, you will need to call us and subject to staff availability, we can organise a collection within 48 hours. There is a premium charge for this service and it’s only for emergencies like a home based wedding in two days and the collections not due till next week. Contact our office to discuss options.
Lost or damaged products: You will be charged for lost or damaged bins ($90.00) at the rates applicable at the time.
Rural Services: Due to operational restrictions and cost we cannot provide our service in rural areas.
Moving house: If you are moving house and want to continue your collection service at your new home you will need to advise us of your new address.
Submitting Orders: Purchase orders are submitted electronically through the website. Once your order has been confirmed by Earthcare you will be bound by a contract to purchase the services requested in your purchase order, subject to your rights to cancel or vary the order set out in these terms and conditions.
Placement of Kerbside Bins: If you are on a kerbside Service please ensure your bin is left out on the kerbside by 7AM on your collection day. It should be placed in the same position as your council recycling bin. If you forget to put your bin kerbside (and we have time) we will retrieve it for you if possible (an additional charge will be added if this occurs) which means you will not miss your collection. We cannot guarantee collection of products that are not kerbside. You can opt out of this premium service by logging in online and selecting the ‘Opt-Out’ feature on your account
Payments: Our pricing is based on prompt payment. Payment is required within 14 days of receipt of our invoice. To ensure continuous collections please keep your account up to date. Collections paid in arrears will be charged at $2.00 extra per collection.
Preferred Payment: Our preferred payment method is Direct Debit, Internet banking (or telephone banking).
- Payments made by cheque will incur a $1.00 cheque fee (to cover our processing costs)
- Payments made by credit card will incur a 2.5% surcharge. (to cover charges by our credit card processor)
- Please send payments directly into the bank account (or to our PB Ox) on the bottom of the statement.
- We do not accept cash. Please do not pay directly to our drivers as they are in and out of the truck all day and have been targeted by thieves in the past.
Overdue accounts: Where payment is refused or in the opinion of Earthcare Environmental, unduly delayed, the service will be cancelled and the account passed to a credit collection agency. Earthcare Environmental reserves the right to charge an administration fee for this action, in addition to any fee charged by the collection agency.
Unused Collections: We do not refund unused collections. However if you are moving, and have any prepaid collections at the time you need to cancel our service, you can transfer them to any other property (or customer) within our collection area.
Cancellation of Service: Please advise us if you no longer require the services we provide to avoid us continuing to call and incurring extra charges to you. Phone or email us confirming when your last collection is required before 3.00pm Friday of the week prior to your last collection. If you require the service to finish immediately, an emergency removal fee will apply and we will send a vehicle to remove our product within 48 hours.
Early Cancellation of Service If we deliver your Bag or Bin and you decide not to have the service and cancel prior to your first collection, a $30.00 charge will apply to cover our costs.
Refunds: Your unused collections are transferable but not refundable and expire 90 days after your last service.
Un-used collections: Any unused collections you have prepaid for may be transferred to another WGB account but is not refundable. In the case of cancellation by you or by WGB, the equipment will be removed at your next scheduled collection date and the removal charged for at the normal service rate.
Earthcare Environmental reserves the right to amend these terms and conditions if and when necessary and will be displayed at www.earthcare.co.nz service specific terms and conditions can be viewed by logging to your account.